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Description
Satisfaction Guaranteed (Micheline Maynard)From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingermansa beloved, $70 million dollar Michigan based gourmet food store with global reachis thoughtful reading for foodies and entrepreneurs (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingermans in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a
From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman’s—a beloved, $70 million-dollar Michigan-based gourmet food store with global reach—is “thoughtful reading for foodies and entrepreneurs” (Kirkus Reviews).Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers.
Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed.
Discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.
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4.5 ★★★★★
Based on 2045 reviews
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Product Reviews
★★★★★ 1
Terrible sheets - absolutely terrible
Color: 02 - Pure White, Size: King
These are thin - so thin that I can see my mattress pad easily through them.
They are rough in texture and quite possibly the worst sheets I've ever slept on.
I ordered two sets, I'll be returning the second set that is unopened.
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Reviewed in the United States on May 1, 2026
★★★★★ 5
Bed Sheets
Color: 01 - Linen Beige, Size: Queen
The package was received in very good condition and the sheets were packed in a professional way. The queen size fit my bed very well with large pockets at the corners and strong elastic holding all around. The sheets do seem to be a bit heavier than I expected and were very wrinkled after the first washing. I ironed the pillow cases and they did up well. The material is a bit rougher than I expected, but I have slept very well with them and I am pleased overall.
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Reviewed in the United States on May 29, 2026
★★★★★ 5
Top quality sheets that are soft, cool, and absolutely worth it
Color: 02 - Pure White, Size: Queen, Color: 02 - Pure White, Size: Queen
Absolutely impressed with the quality of these sheets. I wanted to switch to cotton sheets to get the hotel feel, but have a lot of sensory issues and was worried that they would be scratchy. These sheets are incredibly soft, crisp, and smooth and are not rough at all. They are made with high quality stitching and didn’t have any loose strings. The pillowcases are also thick and heavyweight and are very durable. Some reviews complained about wrinkles, but this will absolutely not be an issue if you lightly steam your sheets after drying. It took 5 minutes and my sheets look so crisp and fresh. They also come with a cloth bag to put leftover pillowcases/bedding in which is so convenient to keep my extra set in. absolutely worth the quality and better than brands like brooklinen and west elm. I paired them with the bedside duvet + washed cotton duvet cover in bright white.
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Reviewed in the United States on April 25, 2026
★★★★★ 5
Natural fibers super soft
Color: 01 - Linen Beige, Size: King
Great quality, very warm. Love the textured and natural fibers! Makes a nice between layer. Natural “undyed” look.
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Reviewed in the United States on May 29, 2026
★★★★★ 5
Great sheets
Color: 01 - Linen Beige, Size: King, Color: 01 - Linen Beige, Size: King
Super cute, cool and comfy
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Reviewed in the United States on May 25, 2026