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Description
This is Service Design Doing : Applying Service Design Thinking in the Real World by Marc, Edgar Hormess, Markus, Lawrence, Adam, Schneider, Jakob StickdornHow can you establish a customer centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.,Binding: Paperback,
Pagination: 500 pages
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4.5 ★★★★★
Based on 2051 reviews
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Product Reviews
★★★★★ 1
Not Meant For Aggressive Chewers
Color: Brown Bird
Lasted 5 minutes. Definitely not for the aggressive chewers.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 12, 2026
★★★★★ 5
Strong toy
Color: Gray Bird
My dogs absolutely love this toy! I must get more. They are rly durable and I’d recommend this toy to others.
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Reviewed in the United States on June 10, 2026
★★★★★ 4
The toys body is very durable, but the squeakers were broken within minutes without tearing it apart
Color: Green Bird
This is a squeaky dog toy that was supposedly very durable. I have to say that the squeakers are not durable and were immediately destroyed by my husky. The actual body of the toy is very durable and they were not able to rip it apart. They were able to destroy the squeakers without damaging the actual exterior of this toy. The toy itself is pretty soft except where it’s made of rope. Since it didn’t have any stuffing come out I will say that it was durable enough for chewing. This would be suitable for large larger dogs and even smaller dogs. I do feel this is a good value for the money because they were not able to rip it apart. I just wish the squeakers were more durable inside because there’s no way to replace those.
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Reviewed in the United States on June 4, 2026
★★★★★ 5
Our dogs new favorite toy
Color: Green Bird, Color: Green Bird
Our golden doodle loves this toy. He isn't a highly aggressive chewer necessarily, but he has been known to destroy toys by chewing on them and such. This one, so far, has lasted over a month or so. It has turned out to be his go to toy when he's wanting to play with one. The squeaker isn't that loud and it's not that easy to find. I like that legs are rope material and makes it good for tug of war, which Max loves to do.
The material is pretty sturdy and it is a good weight. Sometimes when the toys are too heavy Max won't catch them in the air, this one he catches in the air just fine. It's very cute and I think it will hold up just fine to our Max's level of chewing.
I felt the price was quite reasonable considering how much he likes it.
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Reviewed in the United States on May 2, 2026
★★★★★ 2
My dog destroyed this toy in 72 hours
Color: Blue Bird, Color: Blue Bird
Loved the toy but unfortunately this indestructible toy was destroyed by my Yorkie puppy in 3 days
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Reviewed in the United States on April 6, 2026
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