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- USA
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Ships within 48 hours · Estimated delivery Jul 12 - Jul 17
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Description
HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service 20 Chassis SupportThe HPE Pointnext Tech Care Critical with Defective Media Retention is an essential extended service plan designed to provide robust operational support for your HPE hardware and software products. This three year service ensures your IT infrastructure remains efficient, reliable, and secure, allowing your team to focus on strategic initiatives rather than reactive troubleshooting. With direct access to product specific specialists, this service plan
The HPE Pointnext Tech Care Critical with Defective Media Retention is an essential extended service plan designed to provide robust operational support for your HPE hardware and software products. This three-year service ensures your IT infrastructure remains efficient, reliable, and secure, allowing your team to focus on strategic initiatives rather than reactive troubleshooting. With direct access to product-specific specialists, this service plan empowers your organization to optimize performance and reduce risk effectively.
- Proactive Operational Support: HPE Tech Care Service enables IT teams to proactively seek better operational methodologies, enhancing productivity and innovation within your organization.
- Expert Technical Guidance: Gain direct access to specialized technical resources who provide product-specific support, allowing you to navigate complex issues without wasting valuable time on triage or entitlement questions.
- Defective Media Retention: This feature ensures that you retain defective drives, enabling you to manage potential data loss risks while maintaining efficiency and peace of mind.
- Reliable On-Site Support: Enjoy quick solutions with on-site availability of experts who can tackle urgent issues directly at your location, ensuring minimal downtime.
- Rapid Repair Response Time: With a commitment to a 6-hour repair service response time, HPE Tech Care Service guarantees that your operational disruptions are addressed swiftly, maximizing uptime and productivity.
Technical Details
- Service Type: Extended Technical Care
- Duration: 3 Years
- Defective Media Retention: Included
- Repair Response Time: 6 Hours
- Access Channels: Telephone, Real-time Chat, Automated Incident Logging, HPE Moderated Forums
How to Install
To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:
- Purchase your HPE Pointnext Tech Care Critical service online or through your HPE sales representative.
- Once purchased, you will receive an email with your service activation details.
- Log in to the HPE support portal using your account credentials.
- Register your hardware or software products for which you want to activate the service.
- Follow any additional prompts to complete the registration process.
Frequently Asked Questions
-
What is the benefit of Defective Media Retention?
This feature allows you to keep defective drives, which can help safeguard your critical data and reduce risks associated with data loss. -
How can I access support?
You can access support through multiple channels, including telephone, real-time chat, and HPE moderated forums, ensuring help is always at hand. -
What does the 6-hour repair response time entail?
This means that once you log a repair request, an expert will respond to your issue within six hours, ensuring minimal downtime. -
Is there a limit to the number of incidents I can log?
No, there is no limit on the number of incidents that can be logged under the HPE Pointnext Tech Care service plan. -
How do I know if my service is active?
You can verify the status of your service by logging into the HPE support portal where your product registrations will be listed along with their service status.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.0 ★★★★★
Based on 1939 reviews
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Product Reviews
★★★★★ 5
I love it for my workspace! Hot tea all day
Color: Wood Grain
I love this item. The size is perfect, as I prefer something less bulky for my work desktop. It isn't as fancy as others that has the digital display screen, which is fine by me, because I don't necessarily need that. The knob and different colors that indicate the temperature range works fine. The temperature on this thing works fantastically well for me. Using it on the lowest setting keeps my drink nice and hot in a cold office. I use a heatproof glass teapot with this and its a good fit. It keeps my tea hot throughout the day, so I am able to pour smaller amounts of drink and take my time sipping it throughout the day without worrying that it will get cold. At point I almost forgot that it has an automatic shut-off safety feature when I noticed it was off. So that is a good feature to have. I highly recommend this.
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Reviewed in the United States on January 15, 2026
★★★★★ 4
Requires a very specific mug to be useful.
Color: Black
The hotplate itself gets hot enough on its highest setting where it would burn your finger if you left it one there for more then a couple seconds. However when it come to what mug you can use to transfer that heat to your drink, this WILL NOT work with just any old ceramic, metal or glass mugs. You absolutely need to have a perfectly flat bottom on it. If the center of the bottom of the mug does not make direct contact with the very center of the warmer, it will not transfer heat. So straight way plan of spending another $15 to $20. Amazon has some available with good reviews all be it not a very big selection. I'm giving this 4 stars because the description needs to be very clear about this and its not.
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Reviewed in the United States on May 8, 2026
★★★★★ 5
Great mug warmer with temp control
Color: Black
I replaced a cheap mug warmer with a couple of these for the house, and for almost the same price this is a lot more functional. I really like the temperature control and silicone surface protector. In combination with the carafe below, this has changed my life - no more microwaving coffee all morning.
https://www.amazon.com/GiNT-Stainless-Thermal-Thermos-Retention/dp/B07MW5N7MS
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Reviewed in the United States on May 10, 2026
★★★★★ 5
Super Satisfied Customer Here!
Color: Gold, Color: Gold
I purchased the gold/black mug warmer. I always spend a good about of money for great coffee products and I take my time to perfect my coffee for my mornings at work. However, I get pulled into urgent meetings and just something urgent and I always leave more than half of my coffee behind. When I come back it’s cold and that’s very disappointing considering the money and time I spent to make it bc I then have to toss it. I don’t believe in microwaves and I refuse to use one. When I found this, I was super excited! It looks perfect at my desk and it works perfect! I would have liked it to be more on the brass gold like my pen holder, but it’s just as pretty! As you can see, my mug had a layer on the bottom and that made me think it may not work well, but it did the job. My coffee was super warm and it got even hotter as I left it there tearing it. I turned it one before making my coffee, so I’m not sure exactly how long it took to warm up but for me, by the time I got back, it was the peg temperature. I highly recommend this to anyone who has the same struggles. No more cold coffees! Thank you!!!
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Reviewed in the United States on January 21, 2026
★★★★★ 5
Perfect Cold Brew Maker – Durable and Easy to Use
Size: 64 Ounces, Color: Gray
This jar is exactly what I was looking for. The 64oz size is great for making multiple servings and the wide mouth makes it easy to fill and clean. The glass feels sturdy, the lid is truly leakproof, and it’s perfect for cold brew. Simple, reliable, and well-made. Highly recommend!
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Reviewed in the United States on March 24, 2026